The pressure exerted on the supply and logistics chains is increasing with relevant impacts on the business's profitability and on the service quality provided to the customer. Furthermore, the paradigms for organising operations and the number of variables involved make the decision-making process increasingly complex. The digitalisation processes play a crucial role in streamlining processes, equipping teams with tools that provide greater visibility of the operation and real-time decision-making capacity in a proactive manner as opposed to traditional reactive approaches.